AI FAQ stands for Artificial Intelligence Frequently Asked Questions. It is a collection of common questions and their answers, related to your product. These FAQs are often used to provide information, clarify misconceptions and address concerns.
How to add an AI FAQ
Go to your Help Center dashboard and navigate to the AI Knowledge section. To add a new AI FAQ, click on +New answer.
Enter a frequently asked question along with its answer. You may include different variations of the question to ensure all related queries are addressed if they share the same answer.
You can include hyperlinks in your answer. Once you're finished making changes, click on Add AI FAQ to complete the process.
Categorize your AI FAQs using tags for easier management.
Test the AI FAQ
Go to your Help Center and test out the AI FAQ. The question has now been added to your Help Center, ensuring that your customers receive accurate and helpful responses.
When should I add an AI FAQ?
Let's assume your product is an ecommerce website builder and you've written several articles detailing how to build a website with this tool and use its various features.
If you are using Help.center for this website builder, there may be scenarios where you need to use AI FAQs to enrich the answers.
For instance, if a customer asks, "Does your website support Shopify integration?" and if there are no related help articles or content about Shopify, the AI will simply respond with: "I am sorry. I cannot find an answer. Is there anything else I can help you with?"
However, the right answer could be that you are currently working on developing this feature. In this case, you can create an AI FAQ for Shopify integration, and you can set the answer as: "We are currently working on adding Shopify integration."
This is a private piece of information which we can only provide to the AI, but we cannot put this information publicly on a help article.
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