Categories help to organize your help articles more effectively. With the help of categories, users will be able to find the information they need quickly, which will enhance their experience on your website.
This article will guide you through how to add a new category to your help center.
Add a New Category
Go to your Dashboard and click on the book icon to reach your articles. Select + Add > New Category to create a new category.
Customize the Category
Click on Icon to change the category icon and customize the coloring. 
Provide a name for your category.
You can add a subtitle to each category to give more context or detail.
Save the Changes
To complete the process, click on the Save button at the bottom of the page.
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