Where to see Contact Us inquiries?

Every help center includes a Contact Us section. Here customers can fill in their details, attach a detailed message and attach additional documents as well.

Click 'Contact us'

Questions submitted via the contact form are directed to the Inbox inside Help.center dashboard.

Click 'John'

Note

Inbox is a paid feature. You will not be able to see these messages unless you are subscribed to the Business plan.

If you would do not want to use the Inbox provided by Help.center, then you may do the following steps:

  1. Disable Email Support: Go to Settings, click on AI Self Service and then turn off the toggle switch for Email support. This will turn off all ways for the customer to contact you on the knowledgebase via email.

    Click here

  2. Point Contact us to an External Form: Go to Settings click on Knowledge Base. Under the Design tab, change the contact us button and the URL it directs to any external link you want to.

    Click 'https://docs.google.com/forms/d/1inoAcXMTCcSeFhdLc7DgYxDEayOmPZO2wKHn_GEymMU/edit'

Still need help?

Contact us

How it works