When a customer visits yourcompany.help.center, the first action they take is to search for a keyword or a question that need assistance with.
In Help.center, there is an Ask AI button, instead of the normal search button. Once customer submits the query, AI picks it up, goes through the entire help articles. It picks out help content that is best suited to address the query. Once it has its pieces, AI will craft out a clear and concise answer for the customer.
Once the user clicks on Ask AI, it will generate an answer for their query. Along with AI answer, the normal search results will be available.
See AI search under Inbox
You will be able to see all the AI searches and the replies generated under Inbox.
Here, you will see the sources that AI has used to generate the reply. There is also an option to Request content to Improve AI.
Please Note
You can see how Improve AI works in the article about AI chat.
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