Help.center comes with a website widget that can be added to any webpage or platform. The widget has three sections: Home, Ask and Help. You can decide to turn on/off each of these sections inside Settings > Widget > Design.
Let's see the purpose of each section.
Home Section in Widget
In the Home section, you can add help articles and a couple of additional links.
Ask Section in Widget
The Ask section is where customers ask questions and the chatbot will give answers to them by checking up with various sources.
Below the answer, the customer will be able to choose whether the answer was helpful or not. Every conversation in Ask will become a ticket in the Inbox.
Help Section in Widget
When a user clicks on the Help section, it opens up the contents of your knowledge base, showing categories and articles. There is also an option for customers to search help articles.
Install the Widget
You can get the code snippet of your chat widget by clicking on the Copy button in Widget > Install. Add the code snippet to your HTML website and the chat widget will be up and running in no time.
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