By setting up email forwarding on Help.center Inbox, you can send and receive emails using your official company email. This ensures that all customer communications are in one place and easy to manage.
Let's take full advantage of what Help.center Inbox has to offer by following this guide.
Open Settings
Go to your Help.center dashboard and click on the gear icon to access your Settings. Then click on Support Email under Inbox.
Under Setup custom support email, click on Setup Info.
Enter your email address
Type in the support email address currently used by your customers, and then click on Save. This is the email address you will configure to forward messages to your Help.center inbox.
Copy your Help.center email address
Click on Copy, as you’ll need this email address to set up forwarding with your email provider.
Configure Forwarding with Your Email Provider
Sign into your existing support email. Here we will guide you on setting up forwarding address on your Google email account.
Click on the gear icon at the top right of the page. Under Settings, click on Forwarding and POP/IMAP. Click on Add a forwarding address to start setting up email forwarding.
Paste your Help.center email address into the text box and click on Next. After this point, some email providers may require you to verify the forwarding address for security purposes. If this happens, follow the instructions and complete the verification process.
Don't forget to save your changes.
Validate email forwarding
Go back to your Help.center dashboard and click on Validate email forwarding.
If you've successfully completed all the previous steps, you will receive a validation email in your Help.center inbox.
After email forwarding is set up, your company email will be visible on the Send email section under Settings > Support email. Here, make sure to select the email address you want to customers to see when you are using Help.center Inbox.
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