Improving the knowledge base of AI is crucial for enhancing its ability to provide accurate and helpful answers. This article outlines practical steps you can take to refine the AI's learning process and improve its response quality.
Add Articles
By adding new articles to the AI's training data, you can expand its knowledge base and make sure AI stays updated with the latest information.
Utilize AI FAQs
AI FAQs are question and answer pairs which are provided to the AI to specifically train it on certain questions. By reviewing customer support tickets, you can see questions commonly asked and add new AI FAQs for the AI to learn from.
Analyze Failed Searches
Sometimes users perform searches that do not yield satisfactory answers. Analyzing these failed searches can provide insights into gaps in the AI's knowledge.
Navigate to analytics, and click on searches to monitor what users are searching for and create new articles or AI FAQs specifically addressing these topics to fill in the knowledge gaps.
Still need help?
Contact us