In Help.center, the aim of the product is to empower the customers to learn themselves, and we prioritize Self Service. This guide will walk you through the key features available with AI Self Service.
Open Settings
Go to your dashboard and click on the gear icon at the bottom left of your screen. Under Settings > General, click on AI Self Service.
When you've opened AI Self Service, you will see the settings to turn on of turn off different self service touchpoints.
AI Search
With AI Search, you are turning on the self-service facility that is available in your Knowledge Base. With every search, AI Search will generate an answer based on the help articles that are available.
AI Chatbot
Whenever customers are interacting with the Help.center widget, there is an option inside for customers to ask the chatbot any question they want. Here also, the AI will generate an answer based on the Knowledge it has been trained on.
AI Email Auto Reply
For every incoming email ticket, we will analyze the question that is present in the email and if an answer is available to the AI, it will try to craft an email and send it to the customer automatically.
Email Support
There is also an option to disable email support. If you turn this off, your customers will not be able to contact you via Email Support either in the Widget or the Knowledge Base.
This means the only options for them to get support will be through the AI Search or AI Chatbot.
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